DirectCare FAQS

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What services are provided to DirectCare Patients?

Please see the enclosed “DirectCare Highlights” for a complete list of services and amenities.

What is the mission of DirectCare?

I strive to provide the highest quality medical care, emphasizing a proactive, comprehensive approach to disease prevention and health management. I want patients to be completely satisfied with every aspect of their care.

How will my practice be different?

Most primary care physicians care for 3,000 – 4,000 patients and often see up to six patients an hour. By reducing my practice to only several hundred patients, I expect that I will schedule only 8-12patients in an entire day. This means appointments start on time and I can spend more time with you. If a problem requires an extra 30 minutes of evaluation, I can accommodate you. I want to be your health advocate. My belief is that more time means better care.

Will you be on staff at the Medical Center?

Yes. I continue to have hospital privileges at the Northeast Georgia Medical Center in Gainesville, Georgia. Should you be admitted to the Medical Center, I will care for you during your stayand will assist in the coordination of your inpatient care. In the event you require admission to a hospital where I do not have privileges, I will be available if necessary to communicate with you and your attending physician to ensure continuity of care.

Are you located at the Diagnostic Clinic?

Yes. I am and will continue to practice with the Northside Hospital Diagnostic Clinic, LLC and still see my patients at that location.

Who will cover for you when you are not available?

My ideal goal is to be available 7 days a week. There will be infrequent occasions when I am out of town or otherwise unavailable. In these situations, another physician will cover for me in my absence. For practical reasons, I reserve the right to designate another qualified physician to perform any and all services should the need arise.

Do I still need health insurance if I enroll with you?

Yes. The DirectCare Program will not take the place of your health insurance coverage. My practice is a primary care medical practice, NOT a health insurance program. You are advised to continue your health insurance coverage.

Will my insurance still be billed for my office visits?

Yes. I will bill your insurance company directly for office visits. If your insurance plan requires a copayment, coinsurance or deductibles, I will collect them as normal. Office visit charges are not included in the annual DirectCare Program Fee.

What if you are not a ‘Provider’ on my insurance plan?

If I am not a provider for your insurance plan, you may take advantage of our self-pay plan where you will be charged a 50% discounted rate for all medical services received a tour clinic. Payment is required on the date of service.

Are you still a Participating Provider for Medicare?

Yes. I will bill Medicare as well as your supplemental insureron your behalf, as required by law.

Do you bill Medicare for the Annual DirectCare Program Fee?

No. The Annual DirectCare Program Fee is not reimbursable by Medicare or any other insurance payer.

Will my private insurance reimburse my Annual DirectCare Program Fee?

No. The Annual DirectCare Program Fee will not be paid for or reimbursed by private insurance plans. If you have a Flexible Spending Account or a Health Savings Account, these plans may pay for all or part of the Annual DirectCare Program Fee. Patients are advised to consult their human resources representative at their place of employment or their FSA/HSA plan managers for clarification.

Is the Annual DirectCare Program Fee tax deductible?

The Annual DirectCare Program Fee is a medical expense and may be tax deductible. Patients are advised to consult with their tax advisors to clarify qualification in their particular circumstance.

What about lab, radiology, specialists’ fees and hospitalization?

Your Annual DirectCare Program Fee covers the DirectCare Services only (please see the enclosed DirectCare Highlights for a list of services). All other procedures and services NOT performed in my office will be billed by the performing entity. Services performed within the clinic which are not considered DirectCare Services will be billed to your insurance.

Does Dr. Morgan provide gynecologic services?

Yes. Dr. Morgan and Dr. Terry can do screening pap smears and handle your routine gynecologic care.

What if I have an emergency?

Call 911 immediately if you have a life threatening emergency. If possible, please have a friend or family member contact me after calling 911. I will assist in the coordination of your emergency care thereafter. Patients are asked to contact me before going to any urgent care facility and at any time of the day or night. I will attempt to address urgent after-hours problems directly.

What do I do if I become ill while traveling or away on an extended vacation?

Call 911 immediately if you have a life threatening emergency then call me. Call me first if the problem is minor. With the exception of a few controlled substances, most prescriptions can be ordered anywhere in the country. If necessary, it may be possible for me to find you a resource where you are for care. If you seek care at an emergency room or urgent care center out of our area, I request that you have the doctor seeing you call me for coordination. I will be readily available for phone consultation with you and/or other health care personnel. If you should require hospitalization while away from home, I am available if necessary to communicate with you and your attending physician(s) to ensure continuity of care.

What if I need to see a specialist or a surgeon?

As always, my patients are free to see any specialist they wish. I am available to help you decide which specialists to see and to coordinate such consultations. In this way the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.

What happens if I move out of the area after I have paid the Annual DirectCare Program Fee?

If you move and wish to secure a new primary care physician, the Annual DirectCare Program Fee will be refunded on a pro rata basis. A copy of your records will be sent to your new physician upon receipt of a signed release. This release of records is required by law.

Can I participate in DirectCare later?

By design, my practice will be limited to several hundred patients. Once that limit is reached, a waiting list will be established. Every effort will be made to accommodate interested patients, but my practice must be limited in order to continue to provide the highest standard of personalized care and service to all DirectCare patients.

If you have further questions, please call 678-450-7888. We will be happy to assist you.

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